We collect information from you when you register on the Chalé Now App, place an order or fill out a form.

When ordering or registering on Chalé Now , as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To process Transactions/li>
• To improve Customer Service (your information helps us to more effectively respond to your customer service requests and support needs)
• To improve Chalé Now (we continually strive to improve Chalé Now offers based on the information and feedback we receive from you)
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or the service requested.
• To send periodic emails and SMS.The email address and phone number you provide for order processing, will only be used to send you information and updates pertaining to your order.

We process and protect your personal data in accordance with the Data Protection Act 2012 . All personal information collected when you place an order, enter , submit or access your personal information will be handled securely and used only for the intended purposes. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database only accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential.

To ensure the uttermost security of your private information (credit cards, social security numbers, financials, etc.) we have acquired a PCI DSS certificate. PCI DSS stands for Payment Card Industry Data Security Standard. It is a set of security standards designed to protect cardholder data, specifically credit and debit card information, from unauthorized access and misuse. This standard is administered by the Payment Card Industry Security Standards Council (PCI SSC) and is required for any business that processes or stores credit card information.

Yes (Cookies are small files stored on a user’s device when they visit a website. These files contain data that help websites remember user preferences to enhance the user experience)

We use cookies to help us remember and process the items in your shopping cart.

No, we do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted third parties who assist us in operating our Mobile App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through Chalé Now and not to information collected offline.

Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at melcom.com

By using Chalé Now , you consent to Chalé Now’s privacy policy.

We reserve the right to modify this privacy policy at any time, if any changes are made, we will notify you by the posting of the updated policy on this page and/ or sending an email notification informing you of any significant changes.

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.melcom.com,
Accra,
Ghana,
csnow@melcom.com
Tel: +233 531013033